SENT - Community Liaison

Company: SENT
Position: Community Liaison
Job Classification: Non-exempt, Full-time
Hours: 40 Hours per week
Reporting Relationship: Mental Health Director
Location: Onsite, Hi-Crest area

SENT’s Mission:
Intentionally walking beside neighbors through loving relationships and strategic development to accomplish the holistic transformation of neighborhoods in Shawnee County.

SENT’s Vision:
Wholistic transformation of neighborhoods in Shawnee County, with an emphasis in Hi-Crest.

SENT’s Core Values:
Relocation, Redistribution, Reconciliation, Wholistic Approach, Empowerment, Listening to the Community, and Leadership Development.

Position mission: Community Liaison will foster healthy relationships with community members and partners by providing Case Management services, Administrative Assistant services and be responsible for the Hi-Crest Market & Southside Filling Station, primarily focusing on quality programming, supervision and training of staff and volunteers, collaborations with community partners, and promotion of SENT programming.

Essential Functions/Work Schedule:
50% Case Management services

• Screen and evaluate community members for need of service.
• Meet individually with community members to provide services needed.
• Network with community partners/resources and maintain a resource library.
• Welcome community members to the SENT office.
• Manage the main phone number for the SENT office.
• Maintain organization of common areas of SENT offices, suites 119 and 121.
• Other tasks as assigned.

50% Hi-Crest Market & Southside Filling Station duties

• Organize and execute the monthly Hi-Crest Market.
• Organize, lead, & execute the Southside Filling Station.
• Organize, prepare, and manage the recruitment of and oversee volunteers.
• Communicate details to community members.

Essential Functions:

• Participate in a comprehensive evaluation of community members as needed.
• Assist individuals with identifying their strengths and weaknesses.
• Provide wholistic support by connecting individuals to appropriate resources in the community.
• Support the mission of SENT by walking alongside community members through loving relationships as they work to reach their goals and overcome barriers.
• Provide support to community members by assisting with the strategic development of obtainable goals.
• Provide co-leadership, coordination, scheduling, and recruiting for Hi-Crest market & Southside Filling Station volunteers and vendors.
• Collaborate with SENT staff on curriculum, activities, and Hi-Crest market & Southside FIlling Station management.
• Serve as the onsite compliance expert for Hi-Crest Market & Southside Filling Station to ensure team members, volunteers, vendors, and other individuals follow program protocol, safety compliance, and organization procedures.
  • Responsible for training team members, volunteers, and vendors on program protocol and safety compliance.
• Manage and coordinate facility-related duties/departments (including food service, transportation, janitorial, environmental services, and scheduling rooms).
• Other clerical responsibilities, including, but not limited to, the coordination of volunteers, registration, check-in process, food service, transportation, and other tasks.
• General clerical tasks to support SENT staff
  • Receive and route incoming calls and visitors.
  • Assist with meeting preparation details (handouts, room prep and clean up, etc.).
  • Maintain office files.
  • Clerical work: prep and complete documents; write communications, filing, and other duties.
• Coordinate special projects and other duties as assigned.

General Responsibilities:

• Support SENT’s strong relationship culture through quality customer service and exceptional teamwork skills.
• Provide superior client service by resolving problems efficiently and responding timely.
• Prioritize and manage work effectively.
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry that will serve SENT’s needs.
• Professionalism while representing SENT (onsite, professional, and community events and via communications).
• Recommend policies and procedures as it relates to the area of responsibility.
• Timely responses to inquiries for information to customers, staff, and vendors.
• Provide required reports to the SENT Board, Annual Report, donors, and grants.

Performance Measurements and Accountability:

• Accurate and timely completion of the work assignments.
• Collaborative relationships are developed and maintained with clients and staff (internal and external).
• Achievement of objectives as outlined by leadership.
• Strict confidence and confidentiality.
• Arrive and depart from work timely per schedule.

Qualifications: (Knowledge, Skill, and Ability)

• Person-Centered Case Management (PCCM) certification or a willingness to obtain certification.
• Willingness to expand knowledge of community resources and develop appropriate connections.
• Maintain healthy boundaries between self and client.
• Ability to maintain a high level of confidentiality, as required by HIPAA.
• Maintain personal qualities that enable effectiveness: realistic, patient, flexible, and self-confident.
• Ability to be a good advocate.
• Personal and professional recommendations that testify to a caring, encouraging disposition.
• Technologically savvy - able to pick up and learn/implement/train new programs and software quickly.
• o    Advanced Microsoft Office Suite skills.
• o    Familiarity with G Suite/Google Drive.
• Pass appropriate background checks.
• Knowledge of and excitement to support the mission, vision, values, and strategies of SENT.
• Knowledge of and agreement with CCDA principles as it applies to SENT initiatives.
• o    https://ccda.org/about/philosophy/
• Efficient, effective, and works within the approved budget.
• Ability to make effective decisions that produce positive results.
• Ability to communicate effectively through both oral and written communication.
• Attention to detail.
• Ability to organize work and projects to ensure timely completion.
• People skills: collaborative spirit, compassionate, and team player.
• Valid Kansas driver’s license.
• Excellent leadership, management, and communication.
• Resident or willing to move to Topeka, KS, preferred.
• Demonstrated ability to work with children, families, volunteers, and community leaders.
• Demonstrates leadership ability, interpersonal skills, and organizational skills.
• Demonstrates excellent teamwork skills and working together to achieve successful outcomes.
• Demonstrates emotional maturity and stability and the ability to handle crisis situations.
• Demonstrates independent work skills to guide effective decision-making and positive results.

Physical Demands:

• Lift and move items up to 50 pounds
• Sit, stand, and walk for extended periods of time
• Ability to concentrate on detailed information
• Ability to work on the computer for several hours at a time
• Ability to bend, kneel and reach items
• Frequent use of hands to finger, handle or feel objects, tools, or controls
• Must be able to speak and listen effectively
• Vision abilities for close vision, color vision, peripheral vision, and depth perception

Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

• Office environment: majority of time spent in a pleasant, indoor environment with good lighting and temperature control.
• This is a non-smoking work environment, including all premises and other such areas
• Travel may be required, along with that entails standard travel risks

Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

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