National Association of Trailer Manufacturers - Member Services Coordinator
Company: National Association of Trailer Manufacturers
Job Title: Member Services Coordinator
Job Classification: Non-Exempt, Full Time
Reports To: Membership and Events Director
The Member Services Coordinator is responsible for carrying out the administrative tasks of NATM’s membership processes and assisting the Membership and Events Director as needed.
Essential Duties and Responsibilities:
- Serves as point of contact for members and prospective members, providing a personable and professional customer service to members and prospective members.
- Processes membership applications, updates and maintains member records.
- Partners with the Membership and Events Director to develop programs including robust marketing plans to recruit new members and retain current members.
- Prepares correspondence to members regarding NATM and its programs.
- Serves as the staff liaison for the Membership Committee; coordinates meetings and prepares minutes and reports for the Committee Chair.
- Creates and runs reports from the member database as requested.
- Maintains the overall integrity of the membership database (completeness and accuracy of information).
- Directs members who call or email about projects, meetings, and billing to appropriate NATM staff.
- Manages the process behind the printed Membership Directory and Buyer’s Guide.
- Writes articles concerning NATM membership promotions and benefits.
- Carries out the membership renewal process.
- Assists with Convention registration and serves as the on-site registration lead.
- Assists the Membership and Events Director with event planning as needed.
- Maintains frequent communications with the Membership and Events Director.
- Provide regular membership reports to management.
- Performs all additional duties as assigned by the Membership and Events Director and Executive Director.
Education and Experience
- Bachelor's Degree; or
- Any equivalent combination of education and progressively responsible experience, with additional work experience substituting for the required education on a year-for-year basis.
Knowledge, Skills and Abilities
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Proficient computer skills including knowledge of database management, Internet and Microsoft Office Software including PowerPoint, Excel, Word Processing and Outlook preferred.
- Ability to accurately record and maintain records; effectively present information and respond to questions from members.
- Ability to establish and maintain interpersonal relationships with members.
- Ability to identify and resolve conflict in a timely manner.
- Ability to maintain confidentiality.
- Exceptional written, oral, interpersonal and organizational skills.
- Ability to exhibit confidence in leadership and motivate others to perform well.
- Ability to make decisions while exhibiting sound and accurate judgment.
- Ability to prioritize, set goals and objectives with the motivation to overcome challenging obstacles with minimal supervision.
- Results-oriented with a high level of attention to detail, accuracy and ability to multi-task.
- Ability to adapt to changes in the work environment.
- Ability to work both independently and in a team setting.
- Dependable and punctual.
- Professional approach and appearance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to:
- Occasionally sit.
- Frequently stand, walk, stoop, kneel, crouch, or crawl.
- Read computer screens and mail, email, talk on the phone.
- Occasionally lift and/or move up to fifty (50) lbs.
- Professional environment in an office setting; and
- Interaction with staff and customers.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned; but rather to give the employee a general sense of responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.